claims Management specialists
The Questions you may want to ask
Frequently Asked Questions
Please hover over the questions to get the answers you require.
Can I submit a claim myself?
Yes, it is possible for you to submit a claim direct and to not use our services. However, we find that people want to benefit from our experience and expertise. Moreover, they often don't want to deal personally with the institution/person that advised them in the first place!
What do I need to provide?
Although we usually submit a Subject Access Request to obtain information from your financial adviser and the investment/pension company, it is helpful to have as much information as is possible regarding the investment/pension you purchased and the advice you received. If you have any letters, emails or documents from your financial adviser, the investment/pension company, HMRC or the FCA, please send it to us when you return the completed Application Pack. In particular, it would be useful to see the following:
a copy of any written recommendation from your financial adviser
all brochures, key features paperwork etc.
the policy schedule, contract note etc.
a copy of your original application form.
a copy of any questionnaires you may have given to your financial adviser.
How much will it cost me?
We provide a 'No win, No fee*' service in that we only charge you a fee if your claim is successful - our 'Success Fee'. We will never ask you for any money upfront to start your claim and we will not ask you to pay anything until we have been successful with your case - it doesn't matter how complex your case or how long it takes.
Our Success Fee is tiered and depends on the amount of compensation received. It is calculated as follows:
30% (Inclusive of VAT) of all sums awarded/offered up to and including £500,000
21% (Inclusive of VAT) of all sums awarded/offered between £500,000 and £1 million.
12.50% (Inclusive of VAT) of all sums awarded/offered in excess of £1 million.
Consequently, if you were to receive redress of £10,000, the Success Fee (including VAT) would be £3,000 - leaving you with £7,000.
* If you cancel your claim after our 14 day cooling off period, a cancellation fee may be payable.
Can you guarantee that my claim will be successful?
No, every case is unique, with its own set of individual circumstances. As we provide a No Win, No Fee service, we will only get paid if we win compensation for you. Nonetheless, although give all claims our upmost attention, we cannot guarantee that your claim will be successful.
How Do I Claim?
Contact us and we will discuss with you the basis of your complaint to establish whether you may have been mis-sold your financial product. If we feel you have a good case, we'll send you our Application Pack which includes a simple Application Form/Questionnaire, our Terms and Conditions and a Letter of Authority. Once you return these, we'll give you a further 14 days to decide if you wish to cancel the contract without charge. After this 14 day cooling off period has expired, we'll then take over your complaint and liaise directly on your behalf with the financial institutions, the Financial Ombudsman Service and , if appropriate, the Financial Services Compensation Scheme to pursue your claim for compensation.
If you wish to complain about the service you have received from us
Innovation Contracting Ltd
start claiming now
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